Professional online hospitality training - Direction Hospitality Training

Professional Online Hospitality Training

Developed by inhouse hospitality professionals to ‘Best Practice’ standards

Small Business Offer

Designed for Small / Medium sized hospitality businesses, hotels, guest houses, restaurants, bars or care homes with under 250 employees making their first steps into eLearning

Flexible Options

Every company has different training needs. Create your own training options for as many or as few learners as your require and put our flexibility to the test

Bespoke Options

If you have a bit more in your budget we will work with you to tailor our modules to your specific standards and procedures and using your images and materials

Examples of completed projects

Sodexo, Compass & Delaware North

Management Development training for Sodexo, Compass & Delaware North at Wembley Stadium

Radisson Edwardian Hotels

Working with Radisson Edwardian Hotels for 2 years to direct the HR team during the culture change programme

Hollybourne Hotels

Development of added value learning for staff and apprentices in Hollybourne Hotels leading to 3 training awards. Judith also became a Director of the company
Examples of completed projects

Gatwick Airport

Designed a web based induction programme at Gatwick Airport along with the delivery of a job attraction programme

Hospitality Skills Alliance

Developed a range of level 2 workbooks against NVQ outcomes and managed the making of a range of best practice skills video clips with the members of the HSA

Acredited in Meetings

Re-developed the criteria for AIM (Accredited in Meetings) accreditation working with the Meetings Industry Association. Trained and accredited assessors and carried out assessments.
Examples of completed projects

Excellence Through People

Updated criteria for the accreditation, Excellence Through People, trained assessors and carried out assessments.

Hotel Excellence Awards

Ran the assessment of the HRS Hotel Excellence Awards for 3 years

Fáilte Ireland

Developed 2 accreditations for Fáilte Ireland: Quality Grading for Popular Catering Restaurants and a Quality Grading for Equestrian Tourism Centres
Examples of completed projects

Learner Management Systems

Research of Learner Management Systems to offer clients a cost effective, user friendly and flexible package

Ascot Hospitality

Developed a successful bespoke online induction programme for 4000 staff for Ascot Hospitality at Royal Ascot Racecourse. Achieved a 94% completion rate.

Smart Hospitality

Developed a bespoke online training package for SMART Hospitality covering induction compliance and Food Service

Our Values

A passion for hospitality drives the focus of Direction Training to deliver professional training for industry staff, make professional learning accessible for the smallest of businesses and achieve excellent customer service support in our own right.

Professional Bar Service

Have you ever wanted to work behind a bar? ….. This programme is designed for new and existing operational F&B staff in hotels, restaurants and bars to develop their knowledge of bar service

Professional Housekeeping

Housekeeping is often a misunderstood department. It is not just about flicking dusters around and making beds. Undoubtedly it is hard work but Houskeeping has an extremely valuable

Work Aware

The first few weeks of starting a new job are critical. Staff make the decision if they like the job or not. This decision is based not only on whether they like their manager

Giving Great Customer Service

The course Giving Great Customer Service is made up of the these 5 modules:

Professional Food Service

Although there may be variances in company procedures there are basic principles that apply in all food service. This interactive programme uses hospitality best practice standards for learners

Licensing Aware

This is not a full licence course but is designed for operational staff to develop their understanding of the importance of handling alcohol to the correct legal and company standards in the workplace.

Food & Drink Safety Aware

This interactive module is designed specifically for food and drink service staff and uses examples of both areas throughout. Consider using Allergy Aware with this module for all round knowledge.

Allergy aware

Allergy Awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out.

Professional Wine & Champagne Service

What is the difference between a sauvignon blanc and chardonnay? ….. How do I open champagne?…. How can I recommend a wine to a customer? ….

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