Using Positive Selling Skills to Promote Wine and Champagne
Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone. Just being told to push a particular wine or drink doesn’t give everyone the confidence they need and can actually lead to a worse customer experience.
This module builds from About Wine and Champagne and encourages you to use your understanding of wine flavours to ‘recommend’ and become a soft salesperson not pushy. A range of activities takes you through finding out your customer needs and the steps to ‘making the offer’.
The module is an adaptation of the module Using Positive Selling Skills in F&B and focusses purely on wine and Champagne sales.