• aside

Licensing Awareness Module

Licensing aware

Licensing Awareness for Operational Staff Objectives

Licensing Awareness for Operational Staff is not a full licence course but is designed for operational staff to develop their understanding of the importance of handling alcohol to the correct legal and company standards in the workplace. The importance of displaying a summary licence, the measures for the range of alcoholic drinks from spirits, beers, wines and fortified wines are discussed along with offering water to customers, age checks and recording refusals. The Licensing Awareness for Operational Staff module also overviews the initial handling of drunk customers, giving accurate descriptions under the Consumer Protection Regulations and the fines that are applicable under licensing regulations.

Objectives

  • State who may not be served alcohol and the procedure for age checks
  • Identify legal measures for alcoholic drinks
  • Identify indicators of excessive alcohol
  • Describe the action you would take when dealing with violent / disorderly customers
  • Recognise signs of drug misuse
  • State the legislation on being smoke free
  • State why it is important that customers are given accurate information