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Giving Great Customer Service Course modules - 5 Training Time - 5 hrs Contact Us Handouts - yes Language - En The modules will contribute to the guided learning hours for those staff completing a hospitality apprenticeship. CPD points - 2 THIS COURSE IS ENDORSED BY The Institute of Hospitality “ the approach taken in developing this set of programmes is essentially instructional. This is clearly deliberate and does provide for a strong level of content detail with appropriate explanation as to the “why” these points are important in achieving high professional standards” Institute of Hospitality

Designed for

Designed for all operational ‘front facing’ hotel staff.

The modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.

Course Modules

The course Giving Great Customer Service is made up of these 5 modules:

  • Creating a Positive Environment
  • Understanding Different Behaviours
  • Understanding Customer Needs
  • Being Disability & Cultural Aware
  • Handling Problems Positively

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