As hospitality reopens, the workplace will not only look and feel very different, it comes with increased responsibilities for both managers and staff.
Building customer trust is vital for the industry and the root of achieving this is in having staff who feel confident to carry out new procedures, feel safe themselves at work and have an understanding of their role in breaking the chain of infection.
Investing in training staff at this time is essential. Using our fully interactive module, Being Coronavirus Aware, businesses will ensure a consistent message to all staff and deliver a framework for understanding the enhanced protocols that will be put in place.
Our clients, both within the UK and internationally, have welcomed this addition to our range of Professional Hospitality Online learning programmes and I am delighted that The Institute have endorsed our Coronavirus Awareness module as ‘providing a very valuable tool for the industry’.