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Allergy & Special Diets Aware Module

Allergy & Special Diets aware

Allergy & Special Diets Aware

Allergy and special diets awareness training for food and drink service staff has been a legal obligation in the UK since December 2014 but there is still a lack of awareness in businesses of the implications of not carrying this out. Staff cannot say ‘they don’t know’ in response to a customer question and understand the danger of ‘bluffing’ an answer. A recent prosecution has taken place resulting in 6 year prison sentence of a restaurant owner and regular surveys still show that 70-80% of customers don’t trust staff to give the correct information.

Objectives

  • Identify 14 major allergens and foods that contain them
  • State the action to take if you do not know the answer to a customer questions
  • Identify key allergic reactions and the action you should take
  • Identify key nutrients in food
  • Identify special dietary requirements customers might have