Wine and Champagne Service

Course Description

What is the difference between a sauvignon blanc and chardonnay? ….. How do I open champagne?…. How can I recommend a wine to a customer? ….
No need to be a sommelier and indeed many restaurants do not require that level of knowledge. However, whatever type of restaurant you work in, a base knowledge of wine and champagne and professional service standards will increase your confidence and professionalism and the customer experience. You can use all the modules within this programme or select just one that fits your needs.

Designed for

All operational F&B staff in hotels, restaurants and bars to develop their knowledge of Wine and Champagne service. Modules can be used as a complete programme or individually for specific training needs or refreshers. Individuals may like to develop their own knowledge and confidence or use the module certificates at interviews. The programme will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.

Module descriptions

What are old world and new world wines? … How is wine produced without being too technical!?… What flavours do merlot grapes have?….Vintage means the wine is old doesn’t it? … How can I find out how strong a wine is? ….. Which is a dry champagne? … Champagne and sparkling wine are the same aren’t they? … I always recommend white wine with fish and chicken?…..

Discover an appreciation of wine and champagne using a range of activities without being stuffy!

Although there are differences in the shape of glassware and lay up placement there are some basic principles which this short, interactive module shows you.  Activities invite you to define the type of glass used for different drinks and a video shows you best practice standards of polishing and presenting glasses.

A short interactive module developing the understanding behind the standards and procedures of writing wine orders.

Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone. Just being told to push a particular wine or drink doesn’t give everyone the confidence they need and can actually lead to a worse customer experience.
This module builds from About Wine and Champagne and encourages you to use your understanding of wine flavours to ‘recommend’ and become a soft salesperson not pushy. A range of activities takes you through finding out your customer needs and the steps to ‘making the offer’.
The module is an adaptation of the module Using Positive Selling Skills in F&B and focusses purely on wine and Champagne sales.

Develop an understanding behind the procedures you have been shown on opening wine. Learn more about bin numbers, the temperature for storing wine and how to prepare ice baths. Watch videos and complete activities that show you the best practice standards of the hospitality industry and increase your confidence.

About Wine and Champagne

What are old world and new world wines? … How is wine produced without being too technical!?… What flavours do merlot grapes have?….Vintage means the wine is old doesn’t it? … How can I find out how strong a wine is? ….. Which is a dry champagne? … Champagne and sparkling wine are the same aren’t they? … I always recommend white wine with fish and chicken?…..

Discover an appreciation of wine and champagne using a range of activities without being stuffy!

Handling glassware

Although there are differences in the shape of glassware and lay up placement there are some basic principles which this short, interactive module shows you.  Activities invite you to define the type of glass used for different drinks and a video shows you best practice standards of polishing and presenting glasses.

Taking wine orders

A short interactive module developing the understanding behind the standards and procedures of writing wine orders.

Using positive selling skills to promote wine and Champagne

Businesses are keen for staff to sell in order to increase revenues but selling skills don’t come naturally to everyone. Just being told to push a particular wine or drink doesn’t give everyone the confidence they need and can actually lead to a worse customer experience.
This module builds from About Wine and Champagne and encourages you to use your understanding of wine flavours to ‘recommend’ and become a soft salesperson not pushy. A range of activities takes you through finding out your customer needs and the steps to ‘making the offer’.
The module is an adaptation of the module Using Positive Selling Skills in F&B and focusses purely on wine and Champagne sales.

Wine and Champagne Service Skills

Develop an understanding behind the procedures you have been shown on opening wine. Learn more about bin numbers, the temperature for storing wine and how to prepare ice baths. Watch videos and complete activities that show you the best practice standards of the hospitality industry and increase your confidence.

Module objectives

  • Increase knowledge of wine and Champagne
  • Identify typical wine flavours to match with food
  • Identify different glassware
  • State where glass is placed on tables
  • Identify presentation and health and safety standards
  • Write a clear and accurate wine order
  • Communicate wine orders
  • Identify abbreviations that may be used
  • Identify the 3 steps to positive selling and how to use them
  • Prepare equipment for wine and Champagne service
  • State how to present, open and pour wine and Champagne
  • Increase awareness of some problems arising when serving wine and Champagne
About Wine and Champagne
  • Increase knowledge of wine and Champagne
  • Identify typical wine flavours to match with food
Handling glassware
  • Identify different glassware
  • State where glass is placed on tables
  • Identify presentation and health and safety standards
Taking wine orders
  • Write a clear and accurate wine order
  • Communicate wine orders
  • Identify abbreviations that may be used
Using positive selling skills to promote wine and Champagne
  • Identify the 3 steps to positive selling and how to use them
Wine and Champagne Service Skills
  • Prepare equipment for wine and Champagne service
  • State how to present, open and pour wine and Champagne
  • Increase awareness of some problems arising when serving wine and Champagne

Wine and Champagne Service

Discounts are available for multiple Course/Module purchases. For more information about Small Business packages or Corporate programmes please contact Judith or Graeme.

Hospitality apprenticeship
The modules will contribute to the guided learning hours for those staff completing a hospitality apprenticeship.