The Giving Great Customer service training course is made up of these 5 modules: Creating a Positive Environment, Understanding Different Behaviours, Understanding Customer Needs, Being Disability & Cultural Aware and handling Customer Problems Positively. This course is Endorsed by the Institute of Hospitality and Certified by the CPD

  • Creating a Positive Environment Module
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    This base module explores The Art of Communication, considering negative and positive responses and the behaviour cycle. The professional...
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  • Handling different customers
    Understanding Different Behaviours Module
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    Develops the knowledge of recognising customer behaviours and choosing positive responses to complete a positive behaviour cycle.
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  • Understanding Customer Needs Module
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    This module explores the differing needs of leisure, families, conference and corporate customers with lots of ideas.
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  • Being Disability and Cultural Aware Module
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    This module overviews firstly some of the additional specific needs that customers with disabilities may have to deliver great...
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  • handling customer problems positively
    Handling Customer Problems Positively Module
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    Critical to delivering great customer service, this handling customer problems positively module explores how customer problems may occur and...
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